FAQs
1. How do I place an order for custom-made furniture?
You can place an order for custom-made furniture on our website by selecting the product category, choosing the design you like, specifying the dimensions, and selecting the materials and finishes. Once you have made your selections, you can submit your order and our team will review it to make sure we can fulfill your request.
2. How long does it take to make custom-made furniture?
The lead time for custom-made furniture depends on the complexity of the design and the materials selected. We aim to complete orders within 2-3 weeks, but some orders may take longer.
3. Can I modify the design of the furniture?
Yes, we can modify the design of the furniture to meet your specific needs. You can contact our customer support team to discuss your modifications and receive a custom quote.
4. Do you offer a warranty on your furniture?
Yes, we offer a 1-year warranty on all our furniture. The warranty covers any defects in materials or workmanship that occur during normal use.
5. How do I care for my industrial-style furniture?
Our industrial-style furniture is designed to be durable and low-maintenance. You can clean it with a damp cloth and mild soap, and avoid using harsh chemicals or abrasive materials.
6. Do you offer international shipping?
International shipping is not currently available, but we may offer it in the future.
7. Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, cancellations may not be possible due to the custom nature of our products. If you have any concerns, please contact our customer support team.
8. What is your return policy?
Because our furniture is custom-made, we do not offer returns or exchanges unless there is a defect in the materials or workmanship. If you believe your furniture is defective, please contact our customer support team within 14 days of receiving your order.